Privacy Policy

Effective Date: 17 December 2024

Embrayse Pty Ltd ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our services. By using our Website, Web App, or Mobile App, you agree to the practices described in this policy.

1. Scope

This Privacy Policy applies to:

• Our public website.
• Our web application used by aged care providers and their staff.
• Our mobile application used by aged care residents and their family members.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Such as your name, email address, and phone number when you interact with features like demo booking.
• Account Information: Including your name and email when registering or logging in through Single Sign-On (SSO).
• Usage Data: Information about how you use our Website, Web App, and Mobile App, including logs and analytics.
• Resident Data: Information entered into our system by aged care providers, such as dietary preferences and allergies.
• Cookies and Tracking Technologies: Used for analytics and functionality.

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services.
• Respond to your inquiries and support requests.
• Ensure the security and functionality of our apps.
• Comply with legal obligations.

We will not use your data for marketing purposes without your explicit consent.

4. How We Share Your Information

We may share your information with trusted third parties, including:

• Cloud Hosting Providers: Your data is stored securely with Microsoft Azure, our cloud hosting provider. Microsoft may access this data only when required for technical support or troubleshooting, and always under strict confidentiality and security measures.
• Analytics Platforms: We use Google Analytics to help us understand how users interact with our website. This data is fully anonymized and does not include any personally identifiable information.
• Integrations: We integrate with aged care providers' clinical systems to enhance our services. These integrations are designed to securely exchange data between trusted systems.

We do not sell, rent, or disclose your personal information to third parties for marketing purposes.

5. Data Security and Retention

We take appropriate measures to protect your information, including encryption, secure networks, and regular security reviews. We retain personal data for as long as necessary to provide our services or as required by law. Resident and user data is deleted 60 days after account closure.

6. Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your data.
• Opt out of cookies and tracking technologies.

For data related to residents, we rely on aged care providers to manage privacy requests on their behalf.

7. Cookies and Tracking

Our Website and apps use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated via email (for registered users) and updated on our Website and apps.

9. Contact Us

If you have any questions or concerns, please contact us:

Embrayse
Email: info@embrayse.com

By using our services, you acknowledge that you have read and understood this Privacy Policy.

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